Got Questions?

Frequently Asked Questions

The Therapy Movement is a Psychology, Counselling and Mental Health Service. Our team of reputable Clinicians provide professional and evidenced-based services for all ages across a range of presenting concerns.

We accept Eftpos, Credit Card and Cash Payments.
We also have facilities to process Medicare Rebates with relevant referrals, and Private Health Claims if eligible.

The Therapy Movement is based in Maroochydore, on the Sunshine Coast, in a modern business centre with a range of amenities and transport nearby.

We are open Monday to Friday, and have a number of after hours  appointments also available. These appointments are in high demand and there may be a wait period to secure a booking.

The Therapy Movement is transparent with qualifications of all of our Clinicians and you can review information about them on our webpage.  We take special care in recruiting only the best Clinicians in their respective fields and pay particular focus in matching you with a Clinician that has expertise in your particular area of need.  If you wish to book directly through our online booking calendar, you can read about each Clinicians through our ‘our team’ tab.

All of our Clinicians have been accredited in their relevant field and have registered for a Medicare Provider Number for Focussed Psychological Therapies.

All of these professions provide accredited, approved and evidenced psychological services. 

A Clinical Psychologist is a mental health professional with specialised training in the diagnosis and psychological treatment of mental, behavioural and emotional illnesses. 

A General Psychologist is a mental health professional who has specialised in the assessment and treatment of a broad range of mental, behavioural and emotional illnesses.  Our General Psychologists have all specialised in an area of therapy and have extensive experience.

A Mental Health Social Worker is a mental health professional who has specialised in the assessment and treatment of a broad range of mental, behavioural and emotional illnesses.  Our Mental Health Social Workers have specialised in the area of Mental Health and therapeutic services, and bring a broad perspective to working with individuals and systems that impact on psychological wellbeing.

A Mental Health Occupational Therapist is a mental health professional who has specialised in the assessment and treatment of a broad range of mental, behavioural and emotional illnesses.  Our Mental Health Occupational Therapists have specialised in the area of Mental Health and therapeutic services, and often bring a creative approach to therapy including sensory and creative strategies and interventions.

Once Orders are made or agreement is met for a Family Report, a date is established for all parties to attend and a schedule for the day is provided.  


  • Interviews with the relevant adults and these routinely occur for approximately 1.5 to 2 hours.  You don’t need to prepare for the interviews however it is important to arrive at your scheduled time and not early or late.


  • Children are also invited to participate through interview, and these discussions occur in a child focused and friendly manner, and as relaxed and comfortable as possible for them.  Children are not forced to participate however it is opportunity for children to express their views and wishes, should they wish to do so.  The Family Consultant will then observe each parent/caregiver with the children.


  • At times, the Family Consultant might seek additional information such as reviewing subpoena material and speaking with relevant professionals such as allied health therapists, school/childcare providers and mental health supports.


You are generally expected to be available all day on the day of interviews and schedules may change if required.


The Family Consultant will take judicious notes during the interviews and observations, which will be utilised to inform writing of the report.


Please note that there is no audio or visual recording permitted during interviews or observations with the children.


Who should I bring to the Interviews?


You should just come alone for your scheduled interview and ensure that you have children cared for.  There are no childcare facilities, and it is not appropriate for children to be present during adult interviews.  


It may be appropriate that other adults or children living in your home are also interviewed, you should ensure that you or your legal representative advises us of any additional parties who may need to be interviewed prior to the day, so that arrangements can be made.

Safety of all parties’ and children is paramount and the scheduling minimises potential for parents and caregivers interacting if arrival times are adhered to.  However, if there are any Domestic and Family Violence Orders or Family Violence concerns, you should advise us in advance so that additional safety plans can be put in place.

There may be circumstances where observations do not occur and Hayley will discuss these with you on the day of interview.  Should observations not occur, this is primarily in the best interests of children and their psychological, emotional and physical wellbeing.  Examples include circumstances where children become highly distressed prior to observations or, there has been a lengthy period since the children spent time with a caregiver and there are no plans or supports in place for future time.  

We discuss at length our confidentiality and consent process with you, as it’s imperative that you understand what we can and cannot do with the information you share.  During your first session and before the provision of any sensitive information, we discuss limits to confidentiality and how your information is stored.  All of our client files are electronically stored in a secure platform with access limited to The Therapy Movement staff. 

Typically our sessions are for 50 minutes.

Family Therapy and Co-Parenting Sessions at times are booked for a longer duration, and this will be discussed with you prior. 

You can book directly through our online appointment booking system, or alternatively you can contact us via phone or email.

You can review our fee structure on the website, however out of pocket fees range from $73 – $100 with a valid referral.

You can contact us on 07 5314 1160 to discuss further or book directly through our online booking system.

The Therapy Movement has onsite parking and we are easy to locate through an accessible elevator.

You will meet our friendly reception staff and take a seat in our waiting room until your clinician takes you in for your session.

The first session is an opportunity for you to get to know your Clinician, discuss your reasons for accessing psychological services and to establish a shared plan moving forward.

The Therapy Movement prides itself on supporting you from your first contact and through your time accessing our services.

Yes, we provide psychological services for self-managed and/or plan-managed funds.  We do not provide NDIA funded psychological services.  Please contact us directly if you have any questions or clarifications regarding provision of NDIS services.

The Family Consultant will discuss with you a range of domains during the interview, including your relationship and parenting experiences.  The Family Consultant will discuss areas that impact on parenting and co-parenting, and the children’s health and wellbeing needs.  You will discuss your views and opinions regarding the children and their best interests, and hopes you have for their future.  There is no preparation needed for interviews and you are encouraged to be yourself and be open in your communication as this assists the assessment process.  You do not need to bring anything to the interview, with permitted material provided to the Family Consultant through the Court or your legal representative.  No material is able to be reviewed on the day of interview.


In family report processes, all information provided to the family consultant is not confidential, is admissible in Court and can become evidence in your matter.  Once the interviews and the report are completed, the family consultant cannot discuss it with either party, or receive any further information in relation to the report.  

It is not appropriate to wait in the office space during interviews, either on your own or with the children.  We do not have a noise proof waiting space for children and there are a range of professionals undertaking work within the premise.  


Children will also become increasingly distressed or impatient should they need to wait for lengthy periods, which impacts on the children’s ability to engage with the Family Consultant and to participate in the interviews and observations.  We are uniquely positioned close to a range of shops, cafes, parks and public areas, and should you be early for your scheduled appointment, you are expected to utilise these areas.

The purpose of a Family Report is to identify the best interests of the children and assist families with recommendations as to how to support this.  The Family Report is not written with an aim of denigrating or criticising parents or caregivers, and where there are areas of concern identified, these are routinely articulated in a respectful and child focussed manner, with a particular emphasis on how these concerns can be addressed, to provide best outcomes for children.